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First Time User > Glossary

Return Policy (AJVNK)
View our Return Policy. [Go »]

Guarantee (AUDJY)
View our 100% Calling Card Guarantee. [Go »]

Carrier Service Fee (CSFTK)
A fee assessed by the carrier. The carrier is the company that provides the network services for this card.

Disconnect Fee (DARZR)
A fee that is charged when a telephone call is ended.

Username (DZAFF)
You will create and submit a unique username when you signup to become a 1st-USA.com customer. Your username is a unique identifier associated with your unique password.

Information Security (EPCGP)
We will safeguard your personal information. Under no circumstances will we disclose or share your information with any unauthorized third party. All transactions are processed by our secure server using SSL encryption. We do not store your credit card information.

PINless Dialing (FFHHZ)
Make phone calls without having to dial your PIN. PINless dialing is a convenient feature that allows you to register your phone number(s) at the time of purchase so that you can place long distance calls without having to dial a PIN.

Customer Service (KJXAR)
The team that will help you with any purchase made at 1st-USA.com. Use the Contact Us link at the bottom of any page for more information.

Rechargeable PIN (KPAGX)
Also known as a rechargeable phone card. The ability to recharge a PIN means that you have the additional conveniences of adding more money to the same PIN and never having to remember a new PIN. Currently, you may recharge applicable cards online or over the phone.

A Personal Identification Number is the unique tracking code associated with an individual prepaid calling card.

Minute Rounding (MHZMG)
Rounding Examples:

3-Minute Rounding: A phone call lasting 10 minutes and 30 seconds will be billed for 12 minutes.

1-Minute Rounding: A phone call lasting 10 minutes and 30 seconds will be billed for 11 minutes.

International Calls (NAMST)
A phone call to a destination outside of the Unites States of America. Or a phone call from any country back to the United States of America.

Multiple Calls Fee (NVZKA)
Multiple calls are subject up to a $0.25 disconnect fee and up to a 25% cost recovery fee.

Payphone Fee (NZEFR)
An FCC imposed fee for handling a phone call made from a payphone.

Maintenance Fee (PYUNV)
Unless otherwise stated, this fee is typically deducted immediately after hanging up on your first phone call (if a balance remains), and again at the advertised schedule for as long as a balance exists.

Customers can avoid a maintenance fee by using all of the available minutes on their calling card in one phone call, or purchasing a calling card with no fees.

Instant PIN (QGXTS)
PINs are delivered to you instantly via email (also see PIN).

Surcharge (QSXAY)
Fee for handling and/or processing a product or service.

Clean (RYABK)
The industry term for a calling card having no additional carrier fees beyond the advertised rate per minute. This type of card is ideal for those who want to leave minutes on it for future use.

Expiration (SJQAW)
All cards sold at 1st-USA.com have an expiration date. Any unused minutes on a calling card will be forfeited at the point of expiration.

Password (TDCGK)
You will create and submit a unique password when you signup to become a 1st-USA.com customer. Your password is a unique identifier associated with your unique username.

Access Number (TTYBM)
The phone number you will dial first before entering your PIN and making a phone call.

SSL (Secure Sockets Layer) (UQMPM)
A protocol developed by Netscape for transmitting private documents via the Internet. SSL works by using a private key to encrypt data that's transferred over the SSL connection.

Web browsers support SSL, and many Web sites use the protocol to obtain confidential user information, such as credit card numbers.

Carrier Customer Service Number (UQPNU)
Call this number if you need assistance with using your calling card.

Carrier (VVEGR)
A company that creates and sells telecommunications products such as prepaid calling cards.

Connection Fee (VWCYD)
1st-USA.com does not sell calling cards with connection fees.

This is a carrier assessed fee for connecting a phone call.

Domestic Calls (XCPFR)
A phone call within the continental United States, Alaska, Hawaii, Guam, Puerto Rico, Saipan, the US Virgin Islands, and Canada.

Local Access Number (XUEDR)
An access number that is local to the person dialing it. Some calling cards include local access phone numbers, which may offer an additional per minute rate savings when dialed instead of dialing the toll-free access number.

Network Services (YAMPA)
Newtork services include all things that the carrier does to maintain a product's quality, configuration, installation, implementation, integration, maintenance, and/or management of the networked systems used for the transmission of information in voice format.


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